FAQ

Answers on pricing, production, and how your order moves from quote to finished merch. If something’s unclear, reach out to us here.

Can you help me choose the right blank?

Please browse our catalog and use our budget helper and product quiz. If you still need help, reach out!

Do I need production-ready artwork to get started?

No. Send what you have. If your files need cleanup or adjustment, we’ll review that before production begins.

Can I upload artwork while requesting a quote?

Yes. You can upload your artwork during the quote process so we can review it with your garment and print selections.

What types of art files do you accept?

For our online mockup tool, we accept .png, .jpg, and .pdf files. If you’re sending artwork directly, we can also work with vector and editable files like .ai, .eps, and .psd.

Is the quote on the site final?

The quote builder gives you fast working pricing based on product, quantity, and print setup. We review the details before invoicing, and nothing moves forward until you approve your proof.

Do you have order minimums?

Most of our products have no minimums. Minimums are set by the total number of colors in your art. The higher the number of colors, the higher the minimum.

Will I see a proof before production starts?

Your proof will be added into your Order Status Page within 1-2 days of submission.

How long does it take to receive proofs?

Most proofs are turned around in 1-2 business days after submission. Your production hold stays in place while we prep and send the proof.

How long do I have to approve my proof?

You have 48 hours to approve your proof or request changes. If we do not hear back within 48 hours, your order may be canceled.

When do I pay for my order?

You are not charged when you first submit your order. After we review your order and prepare your proof, we’ll send a payment link through your Order Status Page and/or by email.

When does production start?

Production starts after your proof is approved and payment is submitted. If you are approved for Pay in 30 Days, production starts after your proof is approved and your invoice is sent.

How does the Order Status Page work?

Your Order Status Page is where you can view proofs, payment links, invoices, production updates, shipping updates, and tracking information. You’ll receive an access code, and you should keep it private.

Can you source garments that aren’t in the catalog?

Yes, but additional time may be added for products that are not in our catalog.

Do you offer expedited shipping?

Yes. We can quote expedited shipping separately if you need faster delivery.

Do you ship internationally?

No. We currently only ship within the United States.

Do you offer DTG or DTF printing?

No. We currently focus on screen printing and embroidery so we can keep the final product consistent, durable, and production-ready for the types of merch we specialize in.

Can I make changes after approving my proof?

No. Once your proof is approved, your order is final. Please review spelling, placement, colors, sizes, quantities, garment style, and all artwork details before approving.

Can I cancel my order?

You may request to cancel before proof approval, but fees may apply for artwork, sourcing, admin, mockups, or prep work already completed. Once your proof is approved, the order cannot be canceled.

Do you offer returns or exchanges?

No. Since every order is custom-made, we do not offer standard returns or exchanges. If there is an issue with your order, contact us within 48 hours after delivery.

What if there is a problem with my order?

Email us within 48 hours after carrier tracking shows your order was delivered. We may ask for photos, videos, or other details so we can review the issue.